Refund Policy

Last updated: October 8, 2026

At Fish Pet Supply, we want every customer to have a clear and straightforward shopping experience. If you need to return an eligible item or request a refund, please review the policy below.

Return Requests

You may request a return within 14 days of receiving your order.

To start a return, contact us at FidelQuevillon018079@hotmail.com and include your order number, the item you would like to return, and the reason for your request.

Please do not send an item back before receiving return instructions from our customer support team.

Return Eligibility

Returned items should be in their original condition and include original packaging, tags, accessories, manuals, and components where applicable.

Items that have been significantly used, altered, damaged after delivery, or returned with missing parts may not qualify for a full refund where permitted by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at FidelQuevillon018079@hotmail.com.

Please include your order number, a description of the issue, and clear photographs where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund request.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank, credit card company, or payment provider to display the refund after it has been issued.

Return Shipping

For standard returns that are not caused by an error by Fish Pet Supply, customers may be responsible for return shipping costs.

If an item arrived damaged, defective, or incorrect, we will provide appropriate return instructions after reviewing your request.

Please do not send returns directly to our business address unless our support team specifically instructs you to do so.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return resulted from an error by Fish Pet Supply, the item arrived damaged or defective, or a refund is otherwise required under applicable law.

Order Cancellations

If you would like to cancel an order before shipment, contact us as soon as possible.

Cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Exchanges

If you would like a different item, contact our support team. Depending on product availability, the simplest option may be to return the eligible item for a refund and place a new order.

Contact Us

Fish Pet Supply
Website: fishpetsupply.com
Email: FidelQuevillon018079@hotmail.com

Business Address:
1301 Dogwood Ln
Atlanta, GA 30349
United States