Shipping policy

Shipping Policy

Last updated: October 8, 2026

Thank you for shopping with Fish Pet Supply at fishpetsupply.com. We aim to provide a clear and straightforward shipping experience from checkout through delivery.

Order Processing

Orders are processed after payment has been successfully authorized.

Processing times may vary depending on product availability, order volume, weekends, U.S. holidays, or other operational factors.

Orders placed during weekends or holidays may begin processing on the next available business day.

Shipping Destinations

Fish Pet Supply currently serves customers within the United States.

Available shipping options for your delivery address will be displayed during checkout.

Certain products may be subject to shipping restrictions depending on the destination, carrier requirements, or applicable federal, state, or local requirements.

Shipping Methods and Rates

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may vary depending on the delivery address, package size, order weight, product type, and selected shipping service.

Any available free-shipping promotion or minimum-order offer will be displayed on the Site or during checkout where applicable.

Estimated Delivery Times

Estimated delivery times may vary depending on your location, selected shipping service, carrier operations, product availability, seasonal demand, weather, or other factors.

Delivery estimates displayed at checkout or provided in order communications are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Order Tracking

Where tracking is available, tracking details will be sent to the email address associated with your order after shipment.

Please allow some time for tracking information to become active within the carrier's system.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review your shipping address before completing your order.

If you notice an error, contact us as soon as possible at FidelQuevillon018079@hotmail.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or fulfillment.

Delayed Shipments

Occasional delays may occur because of severe weather, carrier disruptions, transportation delays, seasonal demand, natural disasters, or other circumstances outside our reasonable control.

If your order appears significantly delayed, contact us with your order number so we can review the available tracking information.

Lost Packages

If your order has not arrived within the expected delivery period, contact us at FidelQuevillon018079@hotmail.com.

Where appropriate, we may review tracking information and work with the shipping carrier to investigate the shipment.

Damaged Packages

If your order arrives visibly damaged, please photograph the package and affected product as soon as possible.

Missing or Incorrect Items

Please inspect your order after delivery.

If an item is missing or you receive a product different from the one ordered, contact us as soon as possible and provide your order number and details of the issue.

Multiple Shipments

Some orders may be divided into multiple shipments depending on product availability, fulfillment location, or package requirements.

Packages may arrive separately and may have different tracking numbers.

Failed Delivery and Returned Packages

If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempt, refusal of delivery, or another delivery-related issue, please contact us for assistance.

Additional shipping charges may apply if the order needs to be shipped again.

Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, your mailbox or parcel locker, with household members, neighbors, building management, and any designated safe delivery location.

If you still cannot locate the package, contact us for assistance.

U.S. Shipping Restrictions

Certain products may not be available for shipment to specific states, territories, addresses, or locations because of carrier restrictions, product limitations, or applicable federal, state, or local requirements.

If a product cannot be shipped to your address, the applicable shipping option may not appear during checkout, or we may contact you regarding the affected item.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment or shipment. Once an order has shipped, changes or cancellations may no longer be possible.

Contact Us

Fish Pet Supply
Website: fishpetsupply.com
Email: FidelQuevillon018079@hotmail.com

Business Address:
1301 Dogwood Ln
Atlanta, GA 30349
United States