Return and Refund Policy

Last updated: October 8, 2026

At Fish Pet Supply, we want every order placed through fishpetsupply.com to arrive as expected. If you are not satisfied with an eligible purchase, you may request a return in accordance with the policy below.

Returns

You may request a return within 14 days of receiving your order.

To start a return, contact us at FidelQuevillon018079@hotmail.com and include your order number, the item you would like to return, and the reason for your request.

Please do not send an item back before contacting us and receiving return instructions.

Returned items should be in their original condition and include all original packaging, tags, accessories, manuals, and components where applicable.

Condition of Returned Items

You may reasonably inspect an item after delivery. However, returned products should not show excessive use, damage, alteration, or missing parts beyond what is reasonably necessary to inspect the product.

Items returned used, damaged, incomplete, altered, or otherwise materially different from their original condition may be refused or may qualify for only a partial refund where permitted by applicable law.

Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, hygiene considerations, or other applicable restrictions.

Items may also be refused for return or receive a reduced refund if they are:

• Used beyond reasonable inspection
• Damaged after delivery
• Altered or modified
• Missing original parts, accessories, or components
• Returned in a condition that materially reduces their value

If you are unsure whether an item is eligible for return, contact us before sending it back.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at FidelQuevillon018079@hotmail.com.

Please include your order number, a brief description of the issue, and clear photographs where appropriate so we can review the request efficiently.

Return Shipping

For standard returns that are not the result of an error by Fish Pet Supply, customers may be responsible for return shipping costs.

If the return is required because the item arrived damaged, defective, or incorrect, we will provide the appropriate instructions after reviewing your request.

We recommend using a trackable shipping method for approved returns.

Please do not send returns directly to our business address unless our customer service team specifically instructs you to do so.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card company, or payment provider to process and display the refund after it has been issued.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return resulted from an error by Fish Pet Supply, the item arrived damaged or defective, or a refund of shipping charges is otherwise required under applicable law.

Expedited, priority, premium, or upgraded shipping charges are generally non-refundable once the applicable shipping service has been provided.

Order Cancellations

If you would like to cancel an order before it has shipped, contact us as soon as possible at FidelQuevillon018079@hotmail.com.

We will make reasonable efforts to stop the order before shipment, but cancellation cannot be guaranteed once the order has entered processing, fulfillment, or shipment.

Exchanges

If you would like a different item, please contact our customer support team.

Depending on product availability and the circumstances of your request, the simplest option may be to return the eligible item for a refund and place a new order.

Missing or Delayed Refunds

If you have been notified that a refund was issued but it has not yet appeared in your account, please allow additional processing time for your bank, card issuer, or payment provider.

If a reasonable processing period has passed, contact us so we can review the transaction details.

Contact Us

Fish Pet Supply
Website: fishpetsupply.com
Email: FidelQuevillon018079@hotmail.com

Business Address:
1301 Dogwood Ln
Atlanta, GA 30349
United States